Q: What area do you serve?
A: We serve the Twin Cities area, including outer suburbs such as White Bear Lake, Woodbury, Lakeville, Stillwater Burnsville, Mound, and most of the Metro.
Q: How do I begin the service?
A: To begin the spring cleaning service you can either checkout directly here or you can contact us via our contact form for scheduling. To begin routine servicing please fill out the contact form here.
Q: How do I pay?
One time spring cleanings or initial scoops are due at the time of service.
For routine scooping we will send you an invoice for the following month in advance.
Payment is due by the 15th of the month. $10 late fee, $25 return check fee.
Q: What do you do with the dog waste?
A: Minnesota requires by law a special license to transport dog waste, yes we know it's strange. We will dispose of all dog waste via the trash can in extra strength durable proof bags, doubled up.
Q: What can I expect when I order the service?
A: 1. Upon ordering the service one of our technicians will arrive and notify you of arrival (spring cleanings). 2. Your technician will scoop dog waste. 3. Your technician will deposit double bagged waste into trash can (if accessible). 4. Your technician will disinfect their shoes and tools. 5. Your technician will drive away.
Q: What if I'm unsatisfied?
A: Let us know! We are focused on providing a quality service. If you are unsatisfied we'll even come back!
Q: What is your snow policy?
A: We provide service in most weather conditions, but significant amounts of snow and/or bad road conditions may prevent us from arriving for service during the winter. If it has recently snowed before your scheduled service we can usually locate most of the waste covered by the snow, especially in yards where the waste is in a few common areas. Sometimes we may have to delay or skip the service day. The principle is that what we don’t get this week due to snowfall, we’ll get the next week, or the one after that at no extra cost.